GET IN TOUCH
We're here to help. Whether you have a question about an order, a product, or just want to say hi - we'd love to hear from you.
Business Hours
Monday - Friday
9:00 AM - 5:00 PM CST
Order Issues?
Have your order number ready and we'll get things sorted quickly. For returns or exchanges, scroll down to our returns & shipping policy.
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RETURNS & SHIPPING
We want you to love your Anchor products. If something isn't right, we'll make it right.
30-Day Hassle-Free Returns
We stand behind every product we sell. If you're not completely satisfied with your purchase, you can return it within 30 days of delivery for a full refund - even if the item has been used.
- Use the contact form above to start a return
- We'll provide you with return instructions and a return address
- Once we receive and inspect the returned item, your refund will be processed
Exchanges
Need a different size or style? We're happy to help with exchanges.
- Send us a message above with your order number and what you'd like to exchange for
- We handle exchanges for size/fit issues at no additional cost
- We'll ship your replacement as soon as we receive the original item
Refunds
Refunds are processed within 5-7 business days after we receive your returned item. The refund will be issued to your original payment method.
- You'll receive an email confirmation when your refund has been processed
- Please allow an additional 3-5 business days for your bank to post the refund
- Original shipping costs are non-refundable (unless the return is due to our error)
Damaged or Defective Items
Received a damaged or defective product? We're sorry about that. Reach out using the contact form above and we'll make it right.
Include your order number and a photo of the damage. We'll send a replacement right away - no need to return the damaged item in most cases.
SHIPPING INFORMATION
Shipping Times & Rates
We currently ship to the United States, Canada, and the United Kingdom.
| Destination | Delivery Time | Ships From |
|---|---|---|
| United States | 2-5 business days | United States |
| Canada | 3-4 business days | Canada |
| United Kingdom | 3-4 business days | United Kingdom |
Free shipping on U.S. orders over $14. For U.S. orders under $14 a flat $4.99 shipping rate applies. Canada and UK are charged standard rates at checkout.
Same-Day Dispatch
Orders placed before 4:00 PM CST Monday through Friday ship the same business day.
Order Tracking
Every order includes tracking. You'll receive a shipping confirmation email with your tracking number as soon as your order ships.
International Shipping
We ship directly from local fulfillment centers in each country we serve. This means faster delivery times and no surprise customs fees for our customers in the US, Canada, and UK.
We do not currently ship to countries outside of the US, Canada, and UK. We're working on expanding to more countries in the future.
FREQUENTLY ASKED QUESTIONS
Quick answers to the most common questions about our products and policies.