Refund policy

1. Refund policy

 

30-Day Returns, Hassle-Free

If your Anchor product is not right for you, return it within 30 days of delivery for a
full refund of the purchase price.

How to start a return
Fill out the form on the contact page with your order number and what went wrong. We will reply with
return instructions within 1 business day. 

Condition
Products may be returned used. These are worn items — we would rather you actually tried
them. Please return them in their original packaging where possible.

Return shipping
If the product is faulty or we sent the wrong item, we pay return shipping. For a
change-of-mind return, the customer pays return postage.

Refunds
Once your return arrives we issue the refund to the original payment method within 3
business days. Your bank typically takes a further 3–5 business days to show it.

Exchanges
Email us and we will send the replacement as soon as the return is on its way — you do not have to wait for it to arrive with us first.

Damaged or missing items
Fill out the form on the contact page within 30 days of delivery with a photo. We replace or refund, your choice, and we do not ask for the damaged item back.